Wagging Tailz Pet Spa & Lounge
About Wagging Tailz Pet Spa & Lounge
We are a small, bright, open, family run grooming shop that allows our clients to have free roam over our shop. We only use sulfate free shampoos and organic conditioners, allowing two washes and a full conditioning treatment for every client! Drop in nail trims (we prefer to file) are available anytime Tue-Sat before 2pm. We are appointment only for baths and haircuts, and we always have your pet done in a timely manner. My son and I are the only ones who will ever be working with your pet, so we build lasting relationships with all our clients. We have been open for 10 years, and I have been grooming in the area for 23 years. We do charge a fee for no shows, so please call with 24 hr notice if you must cancel.
Reviews
Overall, customers express high satisfaction with the grooming services provided by this facility, highlighting the professionalism and kindness of the staff, particularly owners Kristi and Brandon. Many reviews commend the personalized approach during meet and greets, underscoring their focus on safety and comfort for the dogs. Positive experiences are noted with staff effectively handling anxious dogs, which helped rebuild trust in grooming. However, a contrasting negative review points to poor customer service during a scheduling issue, indicating that while many customers are loyal and appreciative, there may be inconsistencies in how all clients are treated.
While I cannot review their grooming quality itself, I can share my experience regarding a meet & greet. My pup is a good boy, but does not like for his nails to be trimmed and is reactive to the nail trimmer (which I informed the groomers of). The owner was still receptive, understanding, and willing to perform a fit assessment. During our meet and greet, the mother assessed my dog, was very sweet to him, and provided him treats. She offered to have her son trial the nail trimmer on my dog to assess his tolerance. Brandon did a great job of handling my dog, keeping my dog calm, and was even able to hold my dogs paws and demonstrate to me where the nail quick is on my dog for educational purposes so I can assess the nails myself. Everything was going smooth and it appeared that my dog was going to successfully pass the meet & greet, until my dog became reactive when Brandon went to use the nail drill on my dogs nail. My dog reacted poorly and went to bite his hand without warning. I was shocked and I think Brandon was too. In a situation like this, how people react and respond is everything. Brandon was so professional in his response. He, understandably, told me that he would not be able to accept my dog as a client, and explained that my dog did not give a warning sign, which indicates he is too reactive for safe handling in regards to his nails being trimmed. This facility does not use muzzles which is indicated on their website. I, obviously, apologized on behalf of my dog and completely understand my dog not being accepted as a client. The mother and son gave me some good advice on ways to manage my dogs nail trimming aversion and even some recommendations on how to improve my dogs dry skin. I would recommend this facility to anyone looking for a dog groomer! Do a meet and greet and see if it works out. The fact that they go as far as trialing a nail trimmer before accepting a dog, in my opinion, is so smart and demonstrates their focus on safety! If they don't accept your dog, its nothing personal... they just want to ensure their safety and your pups! Thanks for taking the time to assess my dog and responding so professionally!
Best place I've ever taken my little fur baby. I highly recommend. The staff is kind, welcoming and very professionally.
We have been with them for about 20ish years. Kristi has taken care of all our dogs some their entire lives. She and Brandon are like family. Will always be their customer
I usually don’t waste time with negativity, but I’m making an exception because it’s warranted. We used this place for a few years. Once our dog came back with “kennel cough” but we remained customers. Then, as our dog aged, he was afflicted with an unrelated issue that resulted in a loss of hair, so we did not need grooming until now, after the condition stabilized and his hair grew back. We called to make an appointment and they were rude as if they were doing us a favor about scheduling because the appointment they mentioned was too far out and we needed to look elsewhere. They took offense that we would dare suggest going elsewhere, and actually said, “respectfully, we don’t have any interest” in accommodating us because we hadn’t been in for several months. Oh - and we tip VERY generously. With commensurate respect…that’s no way to treat a customer (respectfully, of course). They talk a good game but sadly, in their arrogance, actions belie their initial demeanor.
Kristie and Brandon were amazing with our girl. Another groomer had made it, where she was terrified to get her nails trimmed. Brandon was so calm and knowledgeable about getting it done. They renewed my faith in dog groomers. I wish I could give them 10 stars. Also,they didn't judge her on her breed. That was huge, also. I'd recommend them to anyone, who wants a not good, but amazing groomer. Thank you again!
Contact Information
1304 Fulton Ave I, Sacramento, CA 95825
+1 916-949-2403
Book an Appointment
Ready to pamper your feline friend? Contact us to schedule a grooming session.
Call to BookFrequently Asked Questions About Cat Grooming
What should I expect during a professional cat grooming session?
A typical professional cat grooming session usually begins with a consultation to discuss your cat's needs. The groomer will then examine your cat's coat and skin condition before proceeding with services like brushing to remove loose fur, bathing with cat-specific shampoo, blow-drying, nail trimming, ear cleaning, and any specialized haircuts if needed. Most sessions take between 1-2 hours depending on your cat's coat condition and temperament.
How should I prepare my cat for a grooming appointment?
To prepare your cat for grooming, brush them at home a few days before to remove loose fur and minor tangles. Keep your cat in a secure carrier for transportation. Arrive a few minutes early to complete paperwork and allow your cat time to adjust to the new environment. Bring information about your cat's health, temperament, and any areas they're sensitive about. For anxious cats, consider withholding food for 2-3 hours before the appointment to reduce the risk of stress-related nausea.
Why is professional cat grooming important?
Professional cat grooming is important for several reasons: it reduces shedding and hairballs, prevents painful matting, allows early detection of skin issues or parasites, keeps your cat's coat healthy and shiny, reduces dander (helpful for allergy sufferers), and maintains proper hygiene. Professional groomers have specialized tools, products, and techniques to safely handle cats, even those with behavioral challenges. Regular grooming also helps cats become more comfortable with handling, which is beneficial for veterinary visits.
How often should my cat be professionally groomed?
The frequency of professional grooming depends on your cat's coat type, length, and lifestyle. Long-haired breeds like Persians typically need grooming every 4-6 weeks to prevent matting. Medium-haired cats may need grooming every 6-8 weeks, while short-haired cats might only need professional attention every 8-12 weeks or during seasonal shedding periods. Cats with special conditions like obesity or arthritis that prevent self-grooming may need more frequent appointments. Your groomer can recommend an appropriate schedule based on your cat's specific needs.
What's the difference between cat and dog grooming?
Cat grooming differs significantly from dog grooming. Cats have more sensitive skin, requiring gentler handling and cat-specific products. Their grooming sessions are typically shorter to minimize stress. Cats often need specialized restraint techniques and quieter environments. Cat groomers use different tools designed for feline coats and are trained to recognize signs of stress unique to cats. Cat-only grooming facilities eliminate the anxiety many cats experience around dogs, creating a more comfortable experience for your feline friend.